Subscribe, Switch, or Cancel Without Losing Hours

You hit 500 recorded hours, the dashboard asked for a card, and now you want to know exactly what you are signing up for before you type in a number. Here is the whole thing in order: how to start a paid plan, how to switch between monthly and yearly, how to cancel, and what happens to the hours you already logged after you do.

Two facts up front that make the rest easier. First, clock-in never stops. Your team can tap their name, scan the poster, or open their link at hour 10 or hour 50,000, paid or not. Only the admin pages ask for a card. Second, the price is flat: $10 a month or $100 a year, unlimited people, never per seat and never per location. Adding fifty more volunteers does not change the bill.

Where billing lives and who can touch it

Only admins sign in, and only admins see billing. Workers never have accounts, so there is nothing on their end to manage and no seat to pay for. You sign in with a magic link: enter your email, click the link it sends, and you are in. No password to reset at 11pm before a gala.

Once you are signed in, billing sits in your workspace settings. That single page is where you start a plan, change it, and cancel it. If you want the short reference version, the how to subscribe, change plan, or cancel page covers the same steps in brief. This walks through each one with what to expect.

Starting a paid plan

You do not have to wait for a prompt. You can add a card any time, but most people do it right when the free tier runs out.

1. Sign in as an admin and open your workspace settings.
2. Go to the billing section. You will see your recorded-hours count and whether you are on the free tier.
3. Choose monthly ($10) or yearly ($100). Yearly is two months cheaper over a year.
4. Enter your card and confirm. The paid plan starts immediately and covers unlimited people and unlimited hours from there on.

The free tier is the first 500 recorded hours, counted across your whole workspace, not per person. If you are near that line and want to know what a busy stretch does to the count, the time card calculator and your own dashboard will give you a realistic estimate before you decide.

Switching between monthly and yearly

Started monthly and realized you are keeping this around? Switch to yearly and stop paying the extra two months. Started yearly and your program wound down? You can move the other direction too.

1. Open billing in your workspace settings.
2. Pick the other plan. The page shows the new price and when it takes effect.
3. Confirm.

Switching plans changes what you pay. It does nothing to your data. Every clock-in, clock-out, tag, and worker group stays exactly where it was. The dashboard looks identical the second after you switch as it did the second before.

Canceling, and what cancel actually means

Cancel from the same billing page. There is no phone call and no retention maze. Here is the part people actually worry about: canceling the subscription does not delete your workspace or your records. Clock-in keeps working. What changes is that the admin pages go back to the free-tier state, so the full paid dashboard and ongoing paid reporting are gated again until you re-add a card.

Before you cancel, do one thing: run a CSV export of everything you want on hand. The export uses a stable column schema that never breaks, so a file you pull today opens and sorts the same as one you pulled last year. It includes a distinct-worker count, which is the number grant reports and payroll runs usually ask for. Save that file somewhere you control. Whatever happens with the subscription, you own that record outright.

If you track volunteer programs, this is also the moment to generate anything people-facing while you are in the flow, like a monthly volunteer summary for your board or funder. Pull it, file it, then cancel with nothing left hanging.

What your past hours look like after you cancel

Your recorded entries are still real entries. Nothing gets rounded away or quietly adjusted on cancellation. Two product behaviors matter here because they affect the numbers you kept:

Times are stored in UTC and shown to each viewer in their local time. So a CSV you exported and a teammate three time zones away reading the dashboard will each see the right local clock, from the same underlying record. Your saved file is not locked to one person's timezone guess.

Forgotten clock-outs do not inflate anything. A stale open entry gets closed by auto-close at its start time plus your cutoff, never at the current moment. So a volunteer who tapped in and drove home without tapping out does not show a 14-hour shift sitting in your final report. The hours you exported are the hours that happened.

Reusing hours you already exported

An exported CSV is yours to use outside Kangaroo Clock entirely. Drop it into a spreadsheet, hand the distinct-worker count to whoever cuts checks, or feed the totals to a payroll hours converter if you need decimal hours instead of HH:MM. Keep in mind the boundary that shapes all of this: Kangaroo Clock records and reports time, it does not move or hold money and it is not a payroll processor. The export is the clean handoff to whatever you do pay people with.

So the full path is short. Add a card when you cross 500 hours or whenever you like. Switch monthly and yearly freely, with no effect on your data. Export before you cancel, cancel in one click, and keep clocking in for free. Your records stay honest the whole way through.