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• Billing Mistakes Seasonal Teams Make

  Cancelling before pulling the final CSV, forgetting to pause between seasons, archiving the wrong account. Here are the common seasonal billing mistakes and how to fix each one.

• Subscribe, Switch, or Cancel Without Losing Hours

  Exactly where to start a paid plan, how to switch monthly to yearly, how to cancel, and what happens to your past clock-in records after you do.

• Un-Archive a Volunteer Who Comes Back

  Your summer volunteer is back for the fall drive. Here is how to find them in your archive, restore them, and confirm every past hour is still there.

• Kiosk PIN vs Admin Sign-In: Who Gets Which

  The kiosk PIN sits on a shared tablet by the door. The admin sign-in lives on your phone. Here is exactly what each unlocks and who should hold it.

• Add a Coordinator Admin Without Sharing the PIN

  A step-by-step way to give a new coordinator their own admin sign-in so they can pull reports and fix entries, while workers keep clocking in at the kiosk untouched.

• How Long to Keep Volunteer Hour Records

  How long should you keep volunteer hour records before archiving names? Direct answers on retention, grant reporting windows, and when it's safe to clear last season's list.

• Fix a Time Card Entry Without Losing the Punch

  A manager's how-to for editing a clock-in or clock-out after a shift, in order, so you can fix a mistyped or forgotten punch without breaking the audit trail.

• Admin Password Sign-In Without Blocking Workers

  Straight answers about admin sign-in on Kangaroo Clock: who needs a password, why workers never log in, how resets work, and how the kiosk differs.

• How to Clock Someone In or Out Manually After the Fact

  A volunteer forgot to tap in, or a cook clocked out an hour late. Here is exactly how to add or correct that punch as an admin and leave a note payroll can trust.