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Most questions are answered in the FAQ. Search first, if you don't find it, send us a message.
Real humans read every message. We'll get back to you as soon as we can; if the answer is in the FAQ we'll point you there with a direct link.
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What we're best at answering
Setup questions, payroll-CSV format details, and "how do I make Kangaroo Clock do X" workflow questions are our wheelhouse.
What's outside our scope
We can't tell you whether your specific labor-law situation requires tracking break times, what your state's overtime rules are, or what your auditor will accept on a grant report. Those questions belong to a lawyer, your HR provider, or your funder. We can tell you exactly what the CSV export contains so you can hand it to whoever does need to know.
Feature requests are welcome
Especially the ones that fit our wedge: trust-based teams, no worker login, flat pricing, no monitoring. If your request would push us into scheduling, payroll processing, billing, or worker monitoring, we'll politely point you at a different product that does that better. The omissions are the point.
Bug reports
Include the URL you were on, what you expected to happen, what actually happened, and a screenshot if relevant. We pay attention to every bug report and fix what we can as quickly as we can.
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Tell us what's going on and we'll reply by email as soon as we can. This isn't a live chat, our reply lands in your inbox.
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