Clock-In FAQ: Fast Answers to Setup Problems

A worker forgot to clock out on Friday. A new volunteer can't find where to tap their name. Payroll is due Monday and your export is missing two people. These are the moments when you don't want a manual, you want the one answer that gets you moving again. What follows are the questions that come up most, phrased the way you'd actually ask them, each answered up front.

Do my workers need to create accounts or download an app?

No. Workers never sign in, never make an account, and never install anything. They pick one of three ways to clock in: tap their name on a shared-tablet kiosk, scan a posted QR code, or open a personal link you send them. Only admins sign in, and that happens by magic link, so there are no worker passwords to reset at 6am. If you're setting up the tablet version, the QR sign-in poster generator prints a code you can tape by the door.

Someone forgot to clock out last night. How do I fix the hours?

You don't have to do anything, because a forgotten clock-out never inflates the report. When an entry is left open past your cutoff, auto-close ends it at the start time plus that cutoff, not at the current time. So a shift that opened at 5pm and was never closed does not become an 18-hour entry the next morning. It gets capped at the cutoff you set. If you know the real end time, you can still correct the entry by hand.

Can I see who is clocked in right now?

Yes. The admin dashboard shows everyone currently on the clock in real time. This is the view you keep open during an event or the dinner rush to confirm your crew actually checked in. Want to see how the worker side looks before you commit? The live kiosk demo lets you tap through a clock-in without signing up.

What do I hand payroll or my grant officer at the end of the period?

A CSV export with a fixed column layout that does not change from month to month. The schema is stable, so the spreadsheet you build in January still works in December. It includes a distinct-worker count, which is the number grant reports usually ask for. If you need to read what each column means before you trust it, the CSV export entry breaks it down. Times in the file are recorded in UTC and shown to you in your own local time, so a shift never lands on the wrong day.

How do I run a report for just one event or one program?

Use tags on time entries and worker groups on people, then filter by them. Tags label the work (a specific fundraiser, a Saturday shift, a tutoring block). Worker groups label the people (front of house, math tutors, setup crew). Combine them and you get hours for one role at one event without hand-sorting rows. This is how a coordinator running three programs keeps them separate in a single workspace.

A worker's name isn't on the kiosk. What happened?

Their name only appears once you add them as a worker in the admin dashboard, so a missing name means they haven't been added yet. Add them, and the name shows up on the shared tablet immediately. No invite email, no account confirmation, no waiting on the worker to accept anything. This is also the fix when a new hire shows up mid-shift: add them in ten seconds and they can tap in.

What does it cost, and does it charge per person?

It is free for your first 500 recorded hours, then $10 a month or $100 a year, flat, for unlimited people. There is no per-seat charge and no per-location charge, so adding your twentieth volunteer costs the same as adding your second. Clock-in keeps working at every hour count; only the admin pages ask for a card once you pass the free tier. The flat pricing page explains why a busy month doesn't spike your bill.

Does it track location, screenshots, or activity?

No, and it never will. There is no GPS, no location tracking, no screenshots, no activity monitoring, and no facial recognition. It records when someone clocked in and out, nothing more. That is a deliberate boundary, not a feature that's coming later. If your volunteers or staff would balk at being watched, this is the part to tell them about.

I have a specific question that isn't here. Where do I look?

Start with the full frequently asked questions hub, which collects setup and troubleshooting answers in one place as they're published. If your question is more about a term than a task, the glossary defines the words you'll see in the dashboard and the export. And if you just want to try it against your own crew, you can start a free workspace and have a kiosk running in a few minutes.

Most clock-in problems are one setting or one added name away from solved. Add the worker, set the auto-close cutoff, print the poster, and the day-to-day questions mostly stop arriving.